Ender Turing
Ender Turing is a cloud based software platform for the analysis of customer service conversations. Calls and chats are scored automatically by artificial intelligence, which shortens quality assurance routines. Natural language processing supports text classification, sentiment analysis, entity recognition, translation and summarization. Custom models can be built with a drag and drop interface, and pre-trained models can be added to other applications. Flexible filters, custom scorecards and data visualization help supervisors monitor interactions.
Ender Turing SaaS B2C Analysis by Lidiia Suslova has been highlighted as an innovative illustration of communication design by the A' Design Awards. Ender Turing SaaS B2C Analysis was awarded the Iron A' Design Award in Software Design in 2026. The A' Software Design Award is a juried, academic and highly prestigious design competition that honors superior design of applications, databases, operating systems, networks, games, simulations, utilities, interfaces and more.
